Terms of Service

Article 1 (Application)

These Terms shall apply to all relationships between the User and the Company regarding the use of this Site, including browsing this Site, purchasing products, and making inquiries.

The Privacy Policy, the provisions concerning returns, refunds, and cancellations, the provisions concerning shipping, and other individual provisions published on this Site shall constitute a part of these Terms.

If there is any conflict between these Terms and the individual provisions, the individual provisions shall prevail.

Article 2 (Use of this Site)

Users shall use this Site at their own responsibility, complying with these Terms and relevant laws and regulations.

Users shall provide true and accurate information when placing an order for products, making inquiries, or performing other procedures.

If there are any changes to the registered content or information provided when ordering, Users shall promptly notify the Company.

Article 3 (Product Orders and Formation of Sales Contract)

Users can apply to purchase products on this Site by following the procedures specified by the Company.

Completion of the order procedure by the User indicates that the Company has received the product purchase application, but a sales contract is not formed at that point.

A sales contract shall be formed when the Company confirms the order details and sends an email to the User accepting the order.

Even after the order is completed, the Company may be unable to accept the order due to inventory status, payment status, registration information, or other circumstances.

Article 4 (Payment)

Users shall pay the product price, shipping fees, and other costs displayed on this Site by the method specified by the Company.

Payment methods and payment timing shall be governed by the provisions stated in the "Notation based on the Act on Specified Commercial Transactions" on this Site.

If payment is not completed due to examination by the payment service provider, system failure, or other circumstances, the Company may not be able to accept the order.

Article 5 (Product Delivery and Handover)

The Company shall ship products to the delivery address specified by the User when ordering.

Shipping regions, shipping companies, shipping times, shipping fees, and other shipping conditions shall be governed by the shipping provisions published on this Site.

Product shipment or delivery may be delayed due to weather, traffic conditions, disasters, circumstances of the shipping company, holiday periods, or other circumstances beyond the Company's reasonable control.

Reshipping costs and other expenses incurred when products cannot be delivered due to an error in the address specified by the User, long-term absence, refusal to receive, or other User circumstances may be borne by the User.

Article 6 (Order Cancellation, Returns, and Exchanges)

Order cancellations will only be accepted before the Company begins shipping preparations. Cancellations cannot be accepted after shipping preparations have begun or after shipment.

Returns, exchanges, refunds, return shipping costs, and other conditions for products shall be governed by the "Returns, Refunds, and Cancellations" provisions published on this Site.

Users shall promptly check the type, quantity, and condition of products after receiving them.

Article 7 (Refusal of Orders and Termination of Sales Contract)

The Company may refuse an order or terminate a sales contract in accordance with laws and regulations if the User falls under any of the following.

• Violation of these Terms or individual provisions published on this Site.
• Provision of false, inaccurate, or incomplete information.
• Failure to complete payment, or suspicion of fraudulent payment.
• Suspicion of unauthorized use of credit cards or other payment methods.
• Failure to complete product delivery due to an unknown delivery address, long-term absence, refusal to receive, or other reasons.
• Inability to provide products due to being out of stock, discontinued, or unable to be replenished.
• Obvious errors in product prices, product information, or other displays.
• Reasonable judgment that the purchase is for reselling, resale, or other commercial purposes.
• Ordering a quantity exceeding the scope of normal personal use for the same product.
• Past refusal to receive, long-term absence, or non-payment without justifiable reason.
• Other cases where there is a reasonable reason to deem it difficult to accept the order, equivalent to the preceding items.

If an order is refused or a sales contract is terminated, the Company will notify the User to that effect. If payment has already been received, a refund will be processed using the same payment method used for the order.

Article 8 (Use of Products)

Users shall use products in accordance with the prescribed usage methods and purposes, confirming the instruction manuals, package inserts, displays, precautions, and other information accompanying the products.

The information published on this Site is for the purpose of providing general information about products and is not a substitute for diagnosis, treatment, or medical advice by a doctor or other healthcare professional.

Article 9 (Prohibited Acts)

Users shall not engage in the following acts when using this Site.

• Acts that violate laws and regulations or public order and morals.
• Criminal acts or acts related to criminal acts.
• Acts that infringe on the copyrights, trademark rights, or other rights of the Company or third parties.
• Acts that infringe on the honor, credibility, privacy, or other interests of the Company or third parties.
• Acts of registering or transmitting false information.
• Acts of impersonating another person to use this Site.
• Acts of unauthorized use of another person's credit card, account, or other information.
• Acts that place an excessive burden on the servers, systems, or networks of this Site.
• Unauthorized access to this Site or attempts to do so.
• Acts that interfere with the operation of this Site or are likely to do so.
• Acts of using information obtained from this Site for commercial purposes without the Company's consent.
• Acts of illegally collecting, accumulating, or using personal information of other Users.
• Acts of directly or indirectly providing benefits to anti-social forces.
• Other acts that the Company reasonably deems inappropriate, equivalent to the preceding items.

Article 10 (Intellectual Property Rights)

Copyrights, trademark rights, and other intellectual property rights related to texts, product photos, images, videos, logos, designs, and other content published on this Site belong to the Company or legitimate third parties.

Unless permitted by law, Users may not copy, reproduce, modify, distribute, post, transfer, sell, or otherwise use these without the prior consent of the Company or the rights holder.

Article 11 (Suspension or Change of Site Provision)

The Company may temporarily suspend the provision of all or part of this Site without prior notice to Users if any of the following apply.

• When performing maintenance, inspection, updates, or changes to the system related to this Site.
• When communication lines, servers, payment systems, or other facilities experience failures.
• When the provision of this Site becomes difficult due to earthquakes, typhoons, fires, power outages, infectious diseases, or other force majeure.
• When unauthorized access or other security issues occur.
• Other cases where there is a reasonable necessity to suspend the provision of this Site.

The Company may change the content or method of providing this Site. For changes that have a significant impact on Users, the Company will notify them through publication on this Site or other appropriate methods by the effective date.

Article 12 (Damages)

If a User violates these Terms or relevant laws and regulations and causes damage to the Company, the User shall be responsible for compensating the Company for the damage incurred.

Article 13 (Disclaimer and Limitation of Liability)

The Company strives to ensure the accuracy, completeness, appropriateness, and up-to-dateness of the information published on this Site, but does not fully guarantee these.

The Company shall not be responsible for damages arising from reasons not attributable to the Company.

If damages are incurred by the User due to the Company's default or tort and the Company is responsible, except in cases of intentional misconduct or gross negligence by the Company, the scope of liability shall be limited to the ordinary and direct damages actually incurred by the User, and the maximum amount shall be the price of the product related to the order that caused such damages.

If the limitation of liability in the preceding paragraph is not permitted by the Consumer Contract Act or other laws and regulations, the provisions of such laws and regulations shall prevail.

Article 14 (Handling of Personal Information)

The Company shall appropriately handle the User's personal information obtained in connection with the use of this Site in accordance with the Privacy Policy published on this Site.

Article 15 (Notifications and Communications)

Notifications or communications from the Company to Users shall be made by email, publication on this Site, or other methods deemed appropriate by the Company.

If a notification or communication from the Company does not reach the User due to the User's failure to notify the Company of a change in contact information, the notification or communication may be deemed to have reached the User at the time the Company made the notification or communication by the usual means.

Article 16 (Prohibition of Assignment of Rights and Obligations)

Users may not assign, inherit, or pledge their rights or obligations under these Terms or the sales contract to a third party without the Company's prior written consent.

Article 17 (Changes to these Terms)

The Company may change these Terms in accordance with laws and regulations if any of the following apply.

• If the change to these Terms is in the general interest of Users.
• If the change to these Terms does not contradict the purpose of using this Site and is reasonable in light of the necessity of the change, the appropriateness of the content of the change, and other circumstances.

If these Terms are changed, the Company will notify Users of the content of the changed terms and their effective date by publishing them on this Site or through other appropriate methods by the effective date.

The changed Terms shall apply from the effective date set by the Company.

Article 18 (Severability)

Even if a part of these Terms is deemed invalid or unenforceable by law or court decision, the remaining parts shall remain valid and in effect.

Article 19 (Governing Law and Jurisdiction)

The formation, validity, performance, and interpretation of these Terms and contracts regarding the use of this Site shall be governed by Japanese law.

In the event of a dispute between the Company and a User arising out of or in connection with these Terms or the use of this Site, unless otherwise provided by law, the Tokyo District Court or the Tokyo Summary Court shall be the exclusive court of first instance jurisdiction.

Article 20 (Contact Information)

For inquiries regarding these Terms and the use of this Site, please contact the email address below.

eastsidemed Co., Ltd.
hello@eastsidemedinc.com