Maintenance Service Privacy Policy
eastsidemed Inc. (hereinafter referred to as the "Company") establishes the following policy (hereinafter referred to as the "Policy") regarding personal information obtained in connection with the maintenance and inspection services provided by the Company (hereinafter referred to as the "Service").
Applications for the Service will be accepted via the maintenance and inspection service application form on our website (hereinafter referred to as the "Form") or by any other method separately specified by the Company.
1. Definition of Personal Information
In this Policy, "personal information" refers to personal information as defined in the Act on the Protection of Personal Information.
2. Acquisition of Personal Information, etc.
The Company will appropriately acquire personal information and other information to the extent necessary for the provision of the Service and will not acquire such information through wrongful means.
Through this Form, you will mainly be requested to provide the following information:
- Product name and serial number of the target product
- Name of the medical institution or other facility, department name, and name of the contact person at the facility
- Company name of the dealer, branch/office name, and name of the contact person
- Email address and phone number
- Scheduled product shipment date
- Information entered in the comments field
- Information regarding the application for and consent to the Service
Of this information, any information that can identify a specific individual will be handled as personal information.
In addition, we may request that you provide a shipping address, return address, or other necessary information after you apply, in order to perform the Service, ship or return the target product, or perform other necessary actions.
When an applicant provides the personal information of a facility contact person or other third party to the Company, please ensure that you have the necessary authority to provide such information.
3. Cookies, etc.
The Company's website may use cookies and similar technologies for the purposes of providing the website, understanding usage trends, and improving our services.
If you do not wish to use cookies, you can disable them through your browser settings. Please note, however, that this may prevent you from using some of the features on our website.
4. Purpose of Use
The Company uses the acquired personal information for the following purposes:
- Acceptance and content verification of Service applications
- Communication with applicants, medical institutions, dealers, and other relevant parties
- Shipment, receipt, return, and other tasks associated with maintenance and inspection of target products
- Performance of maintenance and inspections and communication of inspection results
- Providing guidance on necessary repairs or part replacements, etc.
- Responding to inquiries regarding the Service
- Improving the quality of the Service, ensuring safety, and improving related business operations
- Providing important notices regarding the operation, procedures, policies, etc., of the Service
5. Provision to Third Parties
The Company will not provide personal information to third parties without the prior consent of the individual, except where required by law or otherwise permitted by law.
6. Outsourcing
The Company may outsource a portion of its operations to external service providers to the extent necessary to provide the Service.
Outsourced operations may include shipping/transportation and the operation/maintenance of our website or other systems.
In such cases, the Company will appropriately select the contractors and supervise them as necessary and appropriate regarding their handling of personal information.
7. Management of Personal Information
The Company will implement necessary and appropriate safety management measures to prevent unauthorized access, loss, leakage, or falsification of acquired personal information.
8. Disclosure, Correction, Suspension of Use, Deletion, etc.
If an individual requests the disclosure, correction, addition, deletion, suspension of use, erasure, or any other legally permitted action regarding their personal information held by the Company, we will respond appropriately in accordance with the law after confirming the identity of the individual.
9. Contact for Inquiries
For inquiries regarding the handling of personal information, please contact us at the following:
eastsidemed Inc.
hello@eastsidemedinc.com
10. Changes to this Policy
The Company may change this Policy in the event of legal revisions, changes to the content of the Service, or other necessities.
In the event of any changes, we will provide notification by posting on our website or by other methods deemed appropriate by the Company.