Returns, Refunds & Cancellations

[About canceling your order]
Orders can only be cancelled before shipping arrangements have been made. Cancellations cannot be accepted once shipping arrangements have begun or the item has been shipped. If you wish to cancel your order, please contact us by email at the address listed below.

  • Contact: hello@eastsidemedinc.com
  • Example subject: [Cancellation Request] Order Number # XXXX (4 digits)
  • Please include: Name of person who placed the order / Order number / Contact information (email/phone number) / Reason for cancellation

If cancellation is possible, we will refund the amount to the same payment method (the timing of the refund will depend on the processing by the payment company). After shipping arrangements have been completed or the item has been shipped, please use the return procedure after receiving the item.

[Regarding returns]
Returns and exchanges due to customer convenience are limited to unused products. In this case, we cannot accept returns with cash on delivery.

[About exchanges]
We take every precaution to ensure the quality of our products, but if the product is damaged, soiled, or different from what you ordered, please contact us within 7 days of receiving the product and we will exchange it for a good product. In this case, we will cover the return shipping costs.

Returns and exchanges for customer convenience are accepted only within 7 days of delivery and only for unused products. In this case, shipping costs will be borne by the customer.

[If we cannot accept returns or exchanges]

  • Products that have been used even once
  • Products that have been damaged or soiled due to customer fault
  • Products that have been delivered more than 8 days ago
  • Items returned by the delivery company due to extended absence (non-refundable)

[Return shipping fee]
If the product is obviously defective, we will cover the shipping costs. If the defect is due to customer reasons, only the product price will be refunded.

[Regarding refunds]
Once we receive the returned product, we will transfer the funds to your designated account within 7 days.

[Returns contact information]
hello@eastsidemedinc.com

[Return address for returned items]
3-24-5 Hongo, Bunkyo-ku, Tokyo 113-0033
eastsidemed Co., Ltd. Sales Department, EC Section