[Important] Measures to prevent fraudulent orders | eastsidemed Online Store

To ensure the safety and reliability of our customers, we are taking the following measures:

[Credit card usage conditions]
・If the name of the person placing the order differs from the name on the credit card, your order will be canceled.
・If multiple payment attempts are made, we will treat it as a suspected case of fraudulent use.

[How to handle orders that appear to be fraudulent]
・Your identity will be verified using the phone number and email address you registered.
・If we are unable to contact you or if we find that your phone number or email address belongs to someone else, we will cancel your order.

[Responses in the event of unauthorized use]
・If fraudulent use is discovered, the IP address and other information collected at the time of your order may be submitted to the local police station.

[Regarding delays in order processing]
・Due to these confirmation procedures, it may take some time for your product to be shipped.

[Regarding cancelled legitimate orders]
・If your order is cancelled, please check the information you have entered and place the order again.

We apologize for any inconvenience this may cause, and ask for your understanding and cooperation in order to maintain a safe trading environment.